The rise of social media platforms has made it easier for people to vent their frustrations and complaints publicly. What is the consequence of this trend? Is there any benefit to expressing complaints on social media?
With the advancements in technologies, coupled with changes in the way people interact, have come new trends that were unheard of before, with one of being the popularity of expressing complaints and the circumstances causing irritation on social networking sites. I believe that this development has got only positive consequences, both for businesses and individuals.
One major consequence of this tendency is that it provides with an opportunity to have a learning experience from their mistakes. The culture of venting frustrations and complaints publicly online allows businesses to be aware of what their customers have dissatisfaction with, which, on the face of it, seems to pose threats to their reputation. However, companies can make a wise use of negative reviews by improving problematic areas in their operations, an opportunity that was not available a couple of decades ago, since businesses at the time could only know their customers’ needs through the collection of surveys. As a result of these changes, not only do companies have a high likelihood of returning unpleased customers, but also they leave a good impression on other people by showing their commitment to clients. By contrast, failure to take people’s complaints into serious consideration might result in a disconnection between brands and their followers, ultimately in severe cases leading to boycotts.
As for benefits, a rise in online venting can facilitate in improving public mental health. The world is filled with various challenges, including the need to cope with pressure and anxiety precipitated by economic instability, political turmoil and social unrest which are taking place all around the globe. As a result, people have become hyperfocused on their own problems and emotionally disconnected from one another, eventually resulting in fewer meaningful conversations. During such difficult times, the availability of online communities, such as Quora and Reddit, where invididuals from diverse backgrounds have a chance to share their worries and receive emotional support make a difference in terms of releasing stress.
To conclude, an increase in the culture of venting frustrations and complaints on the social networking sites has favourable consequences, which are helping businesses to understand their clients’ needs and concerns. On an individual level, this development provides a platform for people to express their worries and release their stress.
The essay is logically organized and ideas are connected well. The introduction and conclusion are clear and relevant. However, there are a few instances where the flow of ideas could be improved.
“One major consequence of this tendency” is followed by an explanation that seems a bit abrupt. A more seamless transition would improve the flow.
“As a result of these changes, not only do companies have a high likelihood of returning unpleased customers,” could be rephrased for clarity and conciseness.
Suggestions
- Try to use a wider range of linking words to connect your ideas more effectively.
- Ensure that your sentences flow smoothly from one to the next.
The essay uses a wide range of vocabulary and there is evidence of less common and idiomatic language. However, there are a few instances of awkward or incorrect word choice.
“The culture of venting frustrations and complaints publicly online” could be rephrased to “The practice of publicly venting frustrations and complaints online.”
“company can make a wise use of negative reviews” is awkward and could be rephrased to “companies can wisely use negative reviews.”
“the availability of online communities, such as Quora and Reddit, where invididuals from diverse backgrounds have a chance to share their worries” contains a typo (“invididuals” should be “individuals”) and could be rephrased for clarity.
The essay uses a wide range of complex structures. However, there are a few grammatical errors and awkward constructions.
“The world is filled with various challenges, including the need to cope with pressure and anxiety precipitated by economic instability, political turmoil and social unrest which are taking place all around the globe” is a long, awkward sentence that could be broken up for clarity.
“companies can make a wise use of negative reviews” contains a grammatical error (it should be “companies can make wise use of negative reviews”).
The essay addresses the task effectively, presenting a clear position throughout. The arguments are well-developed and supported with relevant examples. However, the introduction could be more concise and focused. The thesis statement could be more clearly stated.
Suggestions
- Make sure your introduction clearly states your thesis. In this case, it should clearly state that you believe the rise of social media for venting complaints is beneficial for both individuals and businesses, and provide a brief outline of the main points that will be discussed in the essay.