Write a formal complaint letter to a streaming service provider regarding persistent buffering issues, despite having a high-speed internet connection. The letter should include specific details such as the times the buffering occurs, the duration of the problem, and the impact it has had on the writer. The letter should also state that other troubleshooting steps have been taken, and conclude with a request for a refund.
Dear Sir or Madam
I am writing to register a complaint with you regarding persistent buffering issues I have been experiencing while using your streaming service. Despite having a high-speed internet connection the service fails to deliver a nonstop viewing experience.
The buffering occurs frequently, especially during a few hours and has affected various devices, including a Smart TV, smartphone. This problem has impacted my ability to enjoy the content I pay for, making the service almost unusable during certain times.
I have already tried saving, including resetting my router, testing my internet speed, and making sure the devices are updated. However, the issue persists and appears to be specific to your platform, as other streaming services work perfectly fine on the same network.
Considering the inconvenience caused, I request a refund or credit to my account as compensation for the disrupted service. Additionally, I would appreciate it if you could investigate and resolve this issue promptly to ensure smooth streaming in the future.
I look forward to your response and a resolution to this matter.
Yours sincerely,
Muhiddin Axmadov.
The letter is logically organized, with a clear progression of ideas. However, the use of some cohesive devices is slightly awkward, and the letter could benefit from clearer topic sentences and more varied linking words. The structure of your letter is logical, progressing from the introduction of the issue to the request for a refund. However, the cohesion between your ideas could be enhanced with more explicit linking phrases that signal the progression of your argument, such as “Despite these efforts,” or “Furthermore.” This would help guide the reader through your letter more smoothly.
Suggestions
- Use a variety of cohesive devices and transitional phrases to improve the flow of your letter.
- Ensure that each paragraph has a clear main idea and that all sentences in the paragraph support that idea.
The letter uses a sufficient range of vocabulary and there is evidence of some less common and idiomatic language. However, the letter could benefit from more precise and varied vocabulary, as well as a closer look at word choice. You’ve used a relevant vocabulary to describe your experience, but there is room for more precise and varied language. For instance, instead of “a few hours,” specify the exact duration of the buffering issues. Additionally, consider varying your language further to avoid repetition, such as using “streaming service” consistently instead of alternating between “your platform” and “service.”
The letter uses a mix of simple and complex sentence forms and there are only minor errors. However, the letter could benefit from a wider range of grammatical structures and more complex sentences. Your letter demonstrates a good command of grammar, but there are minor errors that could be polished. For example, in the sentence, “The buffering occurs frequently, especially during a few hours and has affected various devices, including a Smart TV, smartphone,” the phrase “a few hours” could be more clearly expressed as “frequently, especially during specific hours.”
The letter clearly identifies the issue and provides specific details, such as the times and duration of the buffering problem. However, the letter could benefit from more detailed descriptions of the troubleshooting steps taken and the impact of the issue. Additionally, the letter does not clearly identify who the complaint is addressed to, which could be confusing for the reader. More detailed descriptions of the troubleshooting steps taken and the impact of the issue would enhance the letter. Additionally, it’s important to address the letter to a specific person or department to ensure it reaches the right audience.
Suggestions
- Provide more detailed descriptions of the troubleshooting steps taken and the impact of the issue.
- Clearly identify who the complaint is addressed to, to avoid any confusion for the reader.